Üyelik İşlemleri

Sepetim

Müşteri Hizmetleri

Müşteri memnuniyeti bizim önceliğimizdir. Bu nedenle, herhangi bir sorunuz veya sorununuz olduğunda, müşteri hizmetleri ekibimiz size yardımcı olmaktan mutluluk duyacaktır. Müşteri hizmetleri ekibimize e-posta, telefon veya canlı sohbet yoluyla ulaşabilirsiniz. Ayrıca, sipariş durumunuzu takip etmek veya iade işlemleri hakkında bilgi almak için de müşteri hizmetleri ekibimizle iletişime geçebilirsiniz. Müşteri Hizmetleri sayfamızda size yardımcı olabilecek sıkça sorulan soruların yanıtlarını da bulabilirsiniz. Bizimle iletişime geçmekten çekinmeyin, size yardımcı olmak için buradayız.

Aradığınız cevabı bulamadıysanız
bize yeni bir soru sorabilirsiniz..

Soru Sor

Soru Kategorileri

Sonuç bulunamadı.

', identifier: 'product_id', withVat: '1', currency: window.CURRENCY === 'TL' ? 'TRY' : window.CURRENCY, member: { fn: window.MEMBER_INFO.FIRST_NAME, ln: window.MEMBER_INFO.LAST_NAME, em: window.MEMBER_INFO.MAIL_HASH_SHA, external_id: window.MEMBER_INFO.ID > 0 ? window.MEMBER_INFO.ID : null, ge: window.MEMBER_INFO.GENDER, db: window.MEMBER_INFO.BIRTH_DATE, country: window.MEMBER_INFO.MEMBER_COUNTRY, ct: window.MEMBER_INFO.MEMBER_CITY, zp: window.MEMBER_INFO.MEMBER_ZIP_CODE, ph : window.MEMBER_INFO.PHONE, }, keyMap: { 'product': { 'product_code': 'code', 'product_id': 'id', }, 'cart': { 'product_code': 'PRODUCT_CODE', 'product_id': 'ID', }, 'order': { 'product_code': 'code', 'product_id': 'identifier', }, 'category': { 'product_code': 'code', 'product_id': 'id', } }, track: (pageType, obj) => { fbq('track', pageType, {...obj}, {eventID: pageType + '_' + window.FB_EVENT_ID}); }, setMember: () => { for (const [key, value] of Object.entries(FACEBOOK_APP.member)) { if (value === undefined || value === '') { FACEBOOK_APP.member[key] = null; } } if (FACEBOOK_APP.member.ph !== null){ FACEBOOK_APP.member.ph = FACEBOOK_APP.member.ph.replace(/\D/g, '') } }, run: () => { if (window.PAGE_TYPE === 'other' && document.location.href.indexOf('&mail=') > 0) { return false; } FACEBOOK_APP.setMember(); FACEBOOK_APP.setFbclid(); FACEBOOK_APP.withVat = FACEBOOK_APP.withVat === '1'; // FACEBOOK_APP.pixelId olarak almadık, extension hata fırlatıyor. fbq('init', ' ', FACEBOOK_APP.member); fbq('track', 'PageView', {}, {eventID: 'PageView_' + window.FB_EVENT_ID}); FACEBOOK_APP.productDetail(); FACEBOOK_APP.pageCategory(); FACEBOOK_APP.pageSearch(); FACEBOOK_APP.orderApprove(); FACEBOOK_APP.addToCart(); FACEBOOK_APP.orderPayment(); FACEBOOK_APP.wishList(); FACEBOOK_APP.pageCart(); FACEBOOK_APP.sign(); }, setFbclid: () => { const params = new URL(location.href).searchParams; const urlFbclid = params.get("fbclid"); if (urlFbclid) { TSOFT_APPS_LIBS.set.cookie('fbclid', urlFbclid, 90) TSOFT_APPS_LIBS.set.cookie('fbclid_time', Date.now(), 90) TSOFT_APPS_LIBS.set.cookie('fbp_random_key', Math.floor(1000000000 + Math.random() * 9000000000), 90) } const fbclid = TSOFT_APPS_LIBS.get.cookie('fbclid') if (fbclid) { FACEBOOK_APP.member.fbc = "fb.1." + TSOFT_APPS_LIBS.get.cookie('fbclid_time') + "." + fbclid; FACEBOOK_APP.member.fbp = "fb.1." + TSOFT_APPS_LIBS.get.cookie('fbclid_time') + "." + TSOFT_APPS_LIBS.get.cookie('fbp_random_key'); } }, productDetail: () => { TSOFT_APPS.product.detail.callback.push(function () { let products = window.PRODUCT_DATA[0]; const pkey = FACEBOOK_APP.keyMap['product'][FACEBOOK_APP.identifier]; let ckey = (pkey === 'code' && typeof products.subproduct_code != 'undefined' && products.subproduct_code != '') ? 'subproduct_code' : pkey; FACEBOOK_APP.track('ViewContent', { content_name: products.name, content_category: products.category, content_ids: [products[ckey]], content_type: 'product', value: FACEBOOK_APP.withVat ? products.total_sale_price : products.sale_price, currency: FACEBOOK_APP.currency } ); }) }, pageCategory: () => { TSOFT_APPS.page.category.callback.push((category, products) => { FACEBOOK_APP.track('ViewCategory', { content_name: category.name, content_type: 'product', content_ids: products.slice(0, 20).map((product) => { return product[FACEBOOK_APP.keyMap['category'][FACEBOOK_APP.identifier]]; }), } ); }) }, pageSearch: () => { TSOFT_APPS.page.search.callback.push((searchWord, product) => { FACEBOOK_APP.track('Search', {search_string: searchWord}); }) }, orderApprove: () => { TsoftAppsOrderApproveCallback(function (approveOrderData) { const pkey = FACEBOOK_APP.keyMap['order'][FACEBOOK_APP.identifier]; let productArr = []; let contentArr = approveOrderData.products.map((product) => { let ckey = (pkey === 'code' && typeof product.subproduct_code != 'undefined' && product.subproduct_code !== '') ? 'subproduct_code' : pkey; productArr.push(product[ckey]); return { id: product[ckey], quantity: product.quantity, } }); FACEBOOK_APP.track('Purchase', { value: (FACEBOOK_APP.withVat ? approveOrderData.amount : approveOrderData.amount_without_vat).toFixed(2), currency: approveOrderData.currency === 'TL' ? 'TRY' : approveOrderData.currency, content_type: 'product', content_ids: productArr, contents: contentArr }); }) }, addToCart: () => { TSOFT_APPS.cart.callback.add.push(function (r) { const pkey = FACEBOOK_APP.keyMap['cart'][FACEBOOK_APP.identifier]; let results = Array.isArray(r) ? r : [r]; results = results.filter((result) => { return !([-1, 0].includes(result.status)) }); results.forEach((result) => { FACEBOOK_APP.track('AddToCart', { contents: [{ id: result.addedProduct[pkey === 'PRODUCT_CODE' ? 'sku' : 'id'], quantity: result.quantity, }], content_ids: [result.addedProduct[pkey === 'PRODUCT_CODE' ? 'sku' : 'id']], content_type: 'product', value: parseFloat(result.addedProduct.price).toFixed(2), // 1.500,2 => 1500.20 // value: parseFloat(result.totalPrice.replace('.', '').replace(',', '.')).toFixed(2), // 1.500,2 => 1500.20 currency: FACEBOOK_APP.currency }); }); }) }, orderPayment: () => { TsoftAppsOrderPaymentCallback(async function (params) { const pkey = FACEBOOK_APP.keyMap['cart'][FACEBOOK_APP.identifier]; await TSOFT_APPS.get.cart.load(); const cartLoad = await TSOFT_APPS.get.result.cart.load; if (cartLoad === null || cartLoad.PRODUCTS.length === 0) { return false; } const categories = cartLoad.PRODUCTS.map((product) => { return product.CATEGORY_NAME; }); const contents = cartLoad.PRODUCTS.map((product) => { const ckey = (pkey === 'PRODUCT_CODE' && typeof product.VARIANT_CODE != 'undefined' && product.VARIANT_CODE !== '') ? 'VARIANT_CODE' : pkey; return { id: product[ckey], quantity: product.COUNT }; }); FACEBOOK_APP.track('AddPaymentInfo', { contents, currency: cartLoad.TARGET_CURRENCY === 'TL' ? 'TRY' : cartLoad.TARGET_CURRENCY, value: (FACEBOOK_APP.withVat ? cartLoad.PRICE_GENERAL : cartLoad.PRICE_TOTAL_SELL).toFixed(2), content_category: categories.toString(), content_type: 'product', }); }) }, wishList: () => { TSOFT_APPS.product.wishList.callback.add.push(function (r) { let results = Array.isArray(r) ? r : [r]; results = results.filter((result) => { return !([-1, 0].includes(result.status)) }); results.forEach((result) => { const priceValue = parseFloat(result.data?.price?.replace(',', '') ?? '0').toFixed(2); FACEBOOK_APP.track('AddToWishlist', { content_ids: [result.data?.code], content_type: 'product', value: priceValue, currency: FACEBOOK_APP.currency }); }); }) }, pageCart: () => { TSOFT_APPS.page.cart.callback.push(async function (data) { const pkey = FACEBOOK_APP.keyMap['cart'][FACEBOOK_APP.identifier]; await TSOFT_APPS.get.cart.load(); const cartLoad = await TSOFT_APPS.get.result.cart.load; if (cartLoad === null || cartLoad.PRODUCTS.length === 0) { return false; } const categories = cartLoad.PRODUCTS.map((product) => { return product.CATEGORY_NAME; }); const content_ids = []; const contents = cartLoad.PRODUCTS.map((product) => { const ckey = (pkey === 'PRODUCT_CODE' && typeof product.VARIANT_CODE != 'undefined' && product.VARIANT_CODE !== '') ? 'VARIANT_CODE' : pkey; content_ids.push(product[ckey]); return { id: product[ckey], quantity: product.COUNT }; }); FACEBOOK_APP.track('InitiateCheckout', { contents, content_ids, currency: (cartLoad.TARGET_CURRENCY === 'TL' ? 'TRY' : cartLoad.TARGET_CURRENCY), value: (FACEBOOK_APP.withVat ? cartLoad.PRICE_GENERAL : cartLoad.PRICE_TOTAL_SELL).toFixed(2), num_items: cartLoad.PRODUCTS.length, content_category: categories.toString(), content_type: 'product', }); }) }, sign: () => { if (window.PAGE_TYPE === 'memberConfirmation'){ FACEBOOK_APP.track('CompleteRegistration', { status: true, currency: FACEBOOK_APP.currency, value: '0.00' }); } } } console.log("LOG", FACEBOOK_APP.pixelId) FACEBOOK_APP.run();

T-Soft E-Ticaret Sistemleriyle Hazırlanmıştır.